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BrightGuy Policies:

Shipping & Order Status Order Securely Online
Order by Fax or Mail International Orders
Warranty & Returns Shipping to an APO Address
Privacy Policy Contact Us

You can count on BrightGuy for flashlights, headlamps, dive lights, accessories and replacement parts from all of the well-known manufacturers including Streamlight, Underwater Kinetics, Princeton Tec, Bayco, Inova, FoxFury, Bright Star Lighting, LED Lenser, Maglite, SureFire and more.

 

BrightGuy accepts Visa, Mastercard, American Express, Discover Card and Paypal.

Get Shipping Estimate:
Just add items to your cart, then click on the "shipping estimate button" on the cart page.


Shipping:
Most orders placed Monday through Friday before 3pm ET ship out the same day. Orders placed on the weekend will normally ship on the following Monday. UPS ground shipping to the east coast is 2 business days, west coast - 4 business days - Florida is 3 business days. USPS priority mail shipping is available for most orders, and normal transit time is 1-3 days within the lower 48 states. Expedited shipping is also available. Just add items to your cart, then click on the Shipping Estimate button. Shipping rates are based on weight and destination. Shipping confirmations are sent via email on the day of shipment after 5pm ET.

 

Free Standard Shipping:
BrightGuy is currently offering Free standard shipping on orders with a product total of $50 or more shipping within the lower 48 states. Standard shipping will be USPS mail or UPS ground (at BrightGuy's discretion). Some items are excluded from this Free shipping offer. Please allow 4-8 days for delivery when choosing free shipping. BrightGuy reserves the right to discontinue free shipping at any time.

For estimated UPS ground transit times to your specific location click here to see a UPS transit map.

Shipping to APO Addresses:
All APO orders are shipped via priority mail, insured. Shipping confirmations are sent via email on the day of shipment after 5pm ET. Actual shipping charges will be added to the order.

International Orders:
Orders shipping outside the US and Canada are shipped via UPS (United Parcel Service). For online international orders, the BrightGuy website calculates an estimated shipping charge. We will send email notification of the actual shipping charge for customer approval before shipping and billing. Please keep in mind that for all international orders there may be import duties and/or taxes due. There may also be additional UPS brokerage fees due, and those fees may be high. The customer is responsible for any and all additional charges. The customer is also responsible for shipping charges on returned items, replacement items and exchanges including defective items.


Give us a call:
If you need more information about an item, call us. If you can't find an item, call us. If you would rather place your order by phone instead of on-line, call us. Prompt, efficient and friendly service is our hallmark, and we're anxious to prove it to you. You can reach us Monday through Friday 9am - 5pm ET at 440-942-8318 or 888-881-1908.

Send us an email:
You can also send your questions and comments to us via email at info@brightguy.com.

Fax orders:
If you wish to place your order by fax, simply enter your order online. When you get to the Payment Information page, under "Select Payment Option", choose "mail or fax order". Continue to follow the online instructions and fax your printed order to 440-942-3556 or 888-260-2485. Remember to include your credit card information and daytime phone number.

Mail orders:
To mail in your order, please follow the instructions above for fax orders. Then instead of faxing your printed order, just mail it to BrightGuy along with your check or money order. Please be sure to include shipping charges. If shipping charges were not calculated on your order, please give us a call at 440-942-8318 or 888-881-1908, 9am - 5pm ET, Monday through Friday.

BrightGuy mailing and shipping address:
      BrightGuy
      38205 Stevens Blvd, Unit B
      Willoughby, OH 44094

Online orders:
BrightGuy uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into unreadable code. For online orders, your information is securely transmitted to the credit card processor, and we do not receive or store your credit card number. We currently use Paypal for credit card processing.


Warranty and Returns:
Your satisfaction is important to us. If you are not satisfied with your purchase from BrightGuy, simply return the item within 30 days. The item must be returned in new condition (without engraving, scratches or any other damage), in original boxes, with parts and accessories and with all paperwork to insure full product credit. (Note: Shipping charges are refunded for defective products only). We will promptly send a replacement or issue credit (to the original form of payment) for the purchase price, whichever you prefer. Ship returns to BrightGuy at the address below. We recommend that you insure any items being returned, because we can issue credit only for items received.

For international orders, the customer is responsible for return shipping charges as well as the shipping charges for any replacement order - including defective items.

Click here for Returns Form and shipping label.

BrightGuy mailing and shipping address:
      BrightGuy
      38205 Stevens Blvd, Unit B
      Willoughby, OH 44094

Warranty:
All products carry a warranty as stated by the manufacturer. Please contact the manufacturer directly for warranty service. Here is a list:

Manufacturer Phone / Website
5.11 Tactical 866-451-1726
Acro X990 562-693-2255
AE Light 541-471-8988
Battery Caddy (Tools Aviation) 866-540-7260
Bayco Products (Nightstick) 800-233-2155
BlackJack 888-222-9118
Boston Leather 815-622-1635
Bright Star Lighting (Koehler) 800-788-1696
Brinkmann 800-468-5252
Cejay Engineering 888-584-3060
Command Arms 215-932-9772
Dorcy 800-837-8558
EcoCentricNow Shake Light 888-828-1405
eneloop (Panasonic) 800-211-7262
Energizer 800-383-7323
Fenix service@fenixlight.com
First-Light USA 877-454-4450
FoxFury 760-945-4231
HDS Systems 520-325-3004
Inova / Nite Ize 800-678-6483
Klarus info@klaruslight.com
Leatherman 800-847-8665
LED Lenser 800-650-1245
Lightman (Visibility Systems) 978-562-9050
Maglite 800-289-6241
Maxa Beam (Peak Beam Systems) 610-353-8505
Maxxeon 360-320-3407
Millite (Lavi BBG) smadlavi@netvision.net.il
NEBO Tools (ASG) 800-255-6061
Nighthawk 877-268-4867
Nite Ize 800-678-6483
Nitecore (Sysmax) info@nitecore.com
Pelican Products 800-473-5422
Petzl 877-807-3805
Photon (LRI) 541-925-3741
Princeton Tec 800-257-9080
Ripoffs 717-295-6804
Streamlight 800-523-7488 / Streamlight repair centers
SureFire 800-828-8809
Tenergy 510-687-0388
TerraLUX (LightStar) 855-805-9146 x407
Underwater Kinetics (UK) 800-852-7483
Zebralight 972-929-7213
ZTS 888-796-2777


Privacy Policy:

Updated 10/23/2015:

BrightGuy.com recognizes that you value the privacy of your personal information and how it is utilized. We value your trust and continued patronage and will make every effort to utilize the information in a manner that will benefit your overall shopping experience.

Security: The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with encryption. If your browser supports SSL, it will automatically encrypt the information you provide to us on the login and checkout pages, before sending it over the Internet. BrightGuy has obtained a digital SSL certificate from Thawte, and you can view the details of that certificate at the bottom of every page on our website by clicking on the Secured by Thawte icon.

Cookies: BrightGuy.com uses cookies to track and store information for a better browsing experience. Your browser will automatically store a cookie from BrightGuy (brightguy.com), Google (google.com), and Emma (e2ma.net) once you navigate to our website. We use these cookies to analyze where customers are coming from and how often they visit our site. The information collected in cookies will be used only to benefit BrightGuy and you, our customer. You can configure your browser to not allow cookies if you so choose. However, some functions of the site (such as the shopping cart) may not work properly if cookies are disabled. Check your browser help menu and/or privacy settings to learn how to change your cookie preferences.

What information is collected: When you choose to place an order with us, you will be prompted to log in or place an order as a guest. If you choose to create an account, BrightGuy will save your name, email address, billing and shipping address, and telephone number in our secure online database. No payment information is ever stored in your online account information.

On the checkout page, you will be asked to enter your name, email address, billing address, shipping address, telephone number, and payment information (credit/debit card number and expiration date). This information is required to provide you with the best ordering experience possible. We will only use your email address and telephone number to contact you in regards to this specific order, unless you give us permission otherwise or sign up for our email newsletter. For more information about the storage of your personal information, please contact us.

When we share your information: BrightGuy maintains a relationship with a number of secure business partners. When you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, US Government policy compliance and shipping purposes. BrightGuy will never sell your personal information. For more information about when and with whom BrightGuy may share your information, please contact us.

BrightGuy may share account or other information when we are required by law or to protect our interests and/or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to export compliance, fraud, credit or debt collection. You agree that BrightGuy may use personal information provided by you in order to conduct appropriate anti-fraud and export compliance checks. Personal information that you provide may be disclosed to a credit reference, fraud prevention agency or US Government agency, which may keep a record of that information.

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