Online orders:
BrightGuy uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into unreadable code. For online orders, your information is securely transmitted to the credit card processor, and we do not receive or store your credit card number. We currently use Paypal for credit card processing.

Give us a call:
If you need more information about an item, call us. If you can’t find an item, call us. If you would rather place your order by phone instead of on-line, call us. Prompt, efficient and friendly service is our hallmark, and we’re anxious to prove it to you. You can reach us Monday through Friday 9am – 5pm ET at 440-942-8318 or 888-881-1908.

Send us an email:
You can also send your questions and comments to us via email at

Fax orders:
If you wish to place your order by fax, simply enter your order online. When you get to the Payment Information page, under “Select Payment Option”, choose “mail or fax order”. Continue to follow the online instructions and fax your printed order to 440-942-3556 or 888-260-2485. Remember to include your credit card information and daytime phone number.

Mail orders:
To mail in your order, please follow the instructions above for fax orders. Then instead of faxing your printed order, just mail it to BrightGuy along with your check or money order. Please be sure to include shipping charges. If shipping charges were not calculated on your order, please give us a call at 440-942-8318 or 888-881-1908, 9am – 5pm ET, Monday through Friday.

BrightGuy mailing and shipping address:
38205 Stevens Blvd, Unit B
Willoughby, OH 44094

International Orders:
Orders shipping outside the US and Canada are shipped via UPS (United Parcel Service). For online international orders, the BrightGuy website calculates an estimated shipping charge. We will send email notification of the actual shipping charge for customer approval before shipping and billing. Please keep in mind that for all international orders there may be import duties and/or taxes due. There may also be additional UPS brokerage fees due, and those fees may be high. The customer is responsible for any and all additional charges. The customer is also responsible for shipping charges on returned items, replacement items and exchanges including defective items.