Warranty and Returns:
Your satisfaction is important to us. If you are not satisfied with your purchase from BrightGuy, simply return the item within 30 days. The item must be returned in new condition (without engraving, scratches or any other damage), in original boxes, with parts and accessories and with all paperwork to insure full product credit. (Note: Shipping charges are refunded for defective products only). We will promptly send a replacement or issue credit (to the original form of payment) for the purchase price, whichever you prefer. Ship returns to BrightGuy at the address below. We recommend that you insure any items being returned, because we can issue credit only for items received.

For international orders, the customer is responsible for return shipping charges as well as the shipping charges for any

Click here for Returns Form and shipping label.

BrightGuy mailing and shipping address:
38205 Stevens Blvd, Unit B
Willoughby, OH 44094

All products carry a warranty as stated by the manufacturer. Please contact the manufacturer directly for warranty service. Here is a list:

Manufacturer Phone / Website
5.11 Tactical 866-451-1726
Acro X990 562-693-2255
AE Light 541-471-8988
Battery Caddy (Tools Aviation) 866-540-7260
Bayco Products (Nightstick) 800-233-2155
BlackJack 888-222-9118
Boston Leather 815-622-1635
Bright Star Lighting (Koehler) 800-788-1696
Brinkmann 800-468-5252
Cejay Engineering 888-584-3060
Command Arms 215-932-9772
Dorcy 800-837-8558
EcoCentricNow Shake Light 888-828-1405
eneloop (Panasonic) 800-211-7262
Energizer 800-383-7323
Fenix service@fenixlight.com
First-Light USA 877-454-4450
FoxFury 760-945-4231
HDS Systems 520-325-3004
Inova / Nite Ize 800-678-6483
Klarus info@klaruslight.com
Leatherman 800-847-8665
LED Lenser 800-650-1245
Lightman (Visibility Systems) 978-562-9050
Maglite 800-289-6241
Maxa Beam (Peak Beam Systems) 610-353-8505
Maxxeon 360-320-3407
Millite (Lavi BBG) smadlavi@netvision.net.il
NEBO Tools (ASG) 800-255-6061
Nighthawk 877-268-4867
Nite Ize 800-678-6483
Nitecore (Sysmax) info@nitecore.com
Pelican Products 800-473-5422
Petzl 877-807-3805
Photon (LRI) 541-925-3741
Princeton Tec 800-257-9080
Ripoffs 717-295-6804
Streamlight 800-523-7488 / Streamlight repair centers
SureFire 800-828-8809
Tenergy 510-687-0388
TerraLUX (LightStar) 855-805-9146 x407
Underwater Kinetics (UK) 800-852-7483
Zebralight 972-929-7213
ZTS 888-796-2777